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FAQs

Q: How do I contact you for information?

A. You can contact us by filling out our contact form here. Someone will get back to you within 24 hours.

Q: What is your shipping policy?

A: We ship worldwide. We offer Standard Shipping within the USA at no additional cost and is included in your purchase price.  

Please review our Shipping and Services page for more information

Q: When are crates required for shipping my order?

A: Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times. All additional Crate and Freighting Fees will be billed separately after processing your order.

Q: What is your sales tax policy?

A: We charge local Sales Tax on all orders shipping to California, regardless of the location of your billing address. Shipping destinations outside of California are not charged Sales Tax.

Q: What is your return policy? 

A: We are committed to quality products and your satisfaction is 100% guaranteed. We believe that JD's art will increase your happiness and if for any reason you are not completely satisfied with your purchase, you may exchange it within 14 days of receipt and receive a free replacement for the price of the product.  Please contact us at info@jdshultzart.com and include your order number and a brief description of what’s going on. Someone from our office will contact you within 24 hours.  

All JD Shultz prints, custom orders and products are final sale and non-returnable. You may exchange for an equal or lesser value if you are not happy. You are responsible for shipping fees.

Q: How Can I keep up with your new work?

A: We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter here ! You can also follow us on our social media pages as we are constantly posting about new work! Instagram: click here Facebook: click here

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We do not accept returns on any of the artwork presented. If there is an issue with the quality, you will receive a replacement of the artwork piece. Your Satisfaction is important to us so if you are not satisfied with your order within 14 days after you receive it we will exchange the art piece with an equal value.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

We have partnered with Bay Photo Lab for our printing and framing services for the Open Edition Prints. Bay Photo Lab has a long history of providing innovative high quality prints. For more information www.bayphoto.com/.

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